Frequently asked questions

See all FAQs
How do I open an account? +

Online

    Choose the type of account you want. Then complete our ECapital brokerage or ECapital Private Bank online application.
  1. For bank and brokerage accounts, you can either fund your account instantly online or mail in your direct deposit.

By Phone

Call 1-800-ECAPITAL

By Mail

  1. Download an application and then print it out.
  2. Complete and sign the application.
  3. Send the application with a check made payable to ECapital or ECapital Private Bank (depending on the type of account you're opening) to the appropriate address.
How do I place a trade? +
At ECapital, we make it easy to trade stocks, bonds, ETFs, mutual funds, and more. Watch our platform demos or join us live every Wednesday at 11 a.m. ET for a 20-minute getting started webinar. We'll show you how to place an order, and answer any questions you have during a live Q&A session. All with no hold times!

What are your commissions and fees? +
ECapital offers $0 commissions for online US-listed stock, ETF, mutual fund, and options trades - other rates and fees may apply.

View all rates and fees.

How do you ensure the security and privacy of my account? +
In addition to some of the most advanced online security available, we offer the ECapital Complete Protection Guarantee, which protects your privacy, your assets, and every transaction you make.

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  • Complete fraud protection: $0 liability for unauthorized use of your account.
  • Complete payment protection: Plus on-time, accurate online Bill pay and Transfer Money.
  • Complete privacy protection: We will not sell your personal information to third parties or marketers for any purpose.
  • Digital Security ID: Unauthorized logon is virtually impossible.
  • Electronic documents: Help curb identity theft (you receive statements and account documents online instead of by mail).
  • Alerts: You receive customized reports of account activity and every transaction by email or mobile phone.
For complete details, visit www.ecapital.com/protection.