Frequently asked questions

See all FAQs
How do I open an account? +

Online

  1. Choose the type of account you want. Then complete our online application.
  2. For bank and brokerage accounts, you can either fund your account instantly online or mail in your direct deposit.

By Phone

Call 800-387-2331

By Mail

  1. Download an application and then print it out.
  2. Complete and sign the application.
  3. Send the signed application and supporting documents to the address shown on the application form.
How do I place a trade? +

At ECapital, we make it easy to trade stocks, bonds, ETFs, mutual funds, and more. Browse our platform demos to see how to place an order, or contact support if you need help getting started.

What are your commissions and fees? +

Trading fees are listed on our pricing page. Other rates and fees may apply.

View all rates and fees.

How do you ensure the security and privacy of my account? +

Protecting our customers' personal and financial information is one of our top priorities. We use encryption and account-verification checks to help protect your information. Read about our security practices. No system is risk-free, so please keep your login details private.

  • Fraud awareness: Report suspicious activity right away so it can be reviewed.
  • Payment accuracy: Review each transaction carefully before you confirm it.
  • Privacy: Read our privacy policy to see how your information is used.
  • Optional extra login protection can help reduce unauthorized access.
  • Electronic documents: Receive statements and account documents online instead of by mail.
  • Alerts: Account activity notifications may be sent by email.

For complete details, visit our Security Center.